Whether you’re a committed tooth-brusher or your dentist hates to see you coming, sometimes you want a little extra help to make your smile look its best. So, when the whitening strips you paid for don’t live up to the claims on the box, it’s disappointing!
I’ve purchased strips, followed all the instructions perfectly, and my teeth looked exactly the same.
Here's something most people don't know: Crest actually has a money-back guarantee on all their whitening products. It comes with a catch, so here’s what you need to know.
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What Crest's Refund Policy Actually Says
Crest will give you back the money you spent on their whitening products if you're not happy with the results — for any reason! This covers Crest 3D Whitestrips (including the versions with the 3D Light), the Crest Whitening Pen, and Crest Whitening Emulsions and Serums.
Maybe one box of strips didn’t do anything, the strips made your teeth sensitive, or your teeth are still discolored. You don’t need a complicated reason. If you’re dissatisfied, that’s valid, and you can get your money back!
The clock does tick for this refund, and you must submit your request for a refund within 60 days of purchasing the product.
How To Get Your Money Back (Step-by-Step)
Good news — Crest handles this online now, so there's no letter to mail or box to cut up. Here's the play:
- Hang onto your receipt. You'll need proof of purchase showing the date, price, retailer, and which product you bought.
- Find the UPC. That's the barcode with the 12-digit number, printed on the bottom or side of the packaging. Snap a clear photo of it.
- Head to Crest's Money Back Guarantee Request Form and fill it out within 60 days of your purchase.
- Upload your proof of purchase and UPC photo when the form asks.
- Submit and keep your records until your prepaid card shows up (give it 6–8 weeks).
If you have questions, Crest's customer service line is 1-800-492-7378 (Mon–Fri, 9 AM–6 PM ET).
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The Fine Print You Need to Know
There is a catch, though: You only get one refund per household for life. Not per year — for life!
So if you're thinking about trying multiple Crest products, test them first — but know the guarantee covers a single package, so pick the one you're least happy with and claim on that.
They'll send you a prepaid debit card that expires in six months — like most prepaid reward cards, it's meant to be spent rather than cashed out, so mark the expiration date on your calendar as soon as it arrives.
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FAQs
How long will it take to get my refund?
You should receive your refund within six to eight weeks.
If it's been more than eight weeks since you mailed everything, call the number on the Crest website for customer support. Keep your tracking number handy if you used one.
Do I need the original receipt?
Yes. A photo or photocopy won't work.
What if I already threw away the box?
You need valid proof of purchase showing the date, price, retailer, and product. Since you submit online, a clear photo or scan uploaded to the form works.
Can I get a refund after 60 days?
Nope — Crest is strict about this one. Count 60 days from your purchase date.
TL;DR: Using Crest’s Moneyback Guarantee
Getting your money back from Crest isn't complicated — you just need to know the rules.
Once you purchase a Crest Whitening product, save the packaging and keep your eye on the calendar in case it doesn’t live up to your expectations. You’ll need to request your refund within 60 days.
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