Picture this: You finally built that gorgeous MALM dresser you bought from IKEA, only to realize it's way too big for your space. Or maybe those BILLY bookcase shelves aren't the right color match for your room.
Luckily for you, I've read the fine print of IKEA's return policy so you don't have to. I'm breaking down exactly how to get your money back from IKEA — even if it's been months since your purchase!
Erika Taught Me
- You have 365 days to return unopened items and 180 days for opened items.
- You must bring your ID and receipt, but don't need the original packaging.
- There's a secret way to get replacement parts for damaged items without returning the whole thing.
. . .
The IKEA Return Window: Longer Than You Think
The IKEA return policy gives you a full year to return unopened items for a full refund and if you've opened the package, you still get 180 days to change your mind.
But there's some fine print you need to know. You can't return:
- Plants (sorry, plant parents!)
- Cut fabric
- Custom countertops
- As-is items
- Items that are dirty, damaged, or modified from their original form
What You Need for a Successful Return
Before you load that furniture back into your car, make sure you have:
- A valid government-issued photo ID
- Your receipt or proof of purchase
- The credit card you used (they'll refund to the original payment method)
Don’t be alarmed about the ID card — IKEA tracks returns in a company-wide database using your ID. This is normal and helps prevent return fraud.
RELATED: What to Know About the Costco Return Policy
How To Make Your Return
Here's my step-by-step process for the easiest return:
- Enter through the “Returns & Exchanges” entrance (NOT the main entrance!).
- Head straight to the returns desk and join the line.
- Have your ID and receipt ready before it's your turn.
- Keep your items in clean, resellable condition.
And here's a trick I learned: If only one part is damaged, you don't need to return the whole item! Contact IKEA customer service at 1-888-888-4532, and they might send you just the replacement part you need.
Special Cases You Should Know About
Mattresses are different — you get one exchange within 90 days. This is perfect if you realize that a medium-firm mattress isn't quite right for your back.
If you bought something during a promotion, there's also a catch. When you return an item but keep the promotional freebie, they'll deduct the value of that promotional item from your refund.
For example, if you bought a set of wine glasses that included a buy-one-get-one-free deal, the price of the “free” item would be deducted from your refund if you returned the initial set of wine glasses. Basically, this is a measure to protect IKEA from accidentally giving away stuff for free.
Or, if you bought a $200 dresser on sale for $150, you won’t get the original $200 as a refund — you’ll still just get $150.
RELATED: How To Use the Best Buy Price Match
Pro Tips From My Experience
I recently helped a friend return a PAX wardrobe system two months after purchase.
The store initially pushed back because it was already assembled, but I knew the policy allowed returns of opened items within 180 days. Knowing the fine print matters!
Here are my pro tips:
- Go early on weekdays for shorter lines.
- Take photos of damaged items before starting the return process.
- Save your receipts digitally so you can always access them.
- Returns aren't accepted at IKEA Planning Studios or Pick-up Points, so don't waste a trip.
FAQs
Can I return without a receipt?
While IKEA's policy requires a receipt, if you paid by credit card, they can often look up your purchase.
What about delivery returns?
If your items were delivered, contact IKEA's Customer Support Center to schedule a pickup.
Do I need the original packaging?
No! As long as the item is in good condition, you don't need the original box.
TL;DR: Returning Items to IKEA
IKEA's return policy is actually pretty generous — you've got 365 days for unopened items and 180 days for opened ones.
Just bring your ID and receipt, keep your items in good condition, and know that some items like plants and custom products can't be returned.
I Read the Fine Print!
Remember: You have more consumer rights than most stores will tell you about upfront. That's why I'm here — to help you understand the fine print and get the most from your purchases!
Want more money-saving tips? Follow me on TikTok, Instagram, and YouTube, where I share tips to help you save on everything from furniture to travel.
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