Thousands of people were left stranded over the holiday break after Southwest Airlines canceled hundreds of flights, leaving some also without their luggage.

Erika Kullberg, an attorney who has gone viral on TikTok as your “Money Lawyer,” joined Ryan Seacrest on-air to share what travelers can do in the future when it comes to refunds and flight cancellations.

Southwest Airlines is now offering 25,000 frequent-flier points to travelers who were affected by the epic meltdown, but do they have to accept that in lieu of a monetary refund?